Terms & Conditions

1. Payment and Booking Confirmation

Full payment is required at the time of booking unless otherwise agreed.

A booking is considered confirmed once the payment has been successfully processed and the customer has received a booking confirmation.

2. Cancellation Policy

Customers may cancel their booking free of charge up to 24 hours before the scheduled pickup time.

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

3. Refund Policy

Eligible refunds will be returned to the original payment method used for the booking.

If Nordic Transport is unable to provide a confirmed service and we have to cancel the booking, the customer will be entitled to a full refund.

Refund processing times may depend on the customer's bank, payment provider or card issuer.

4. No-Show Policy

If a passenger does not appear at the agreed pickup location within the applicable waiting period and cannot be contacted using the information provided in the booking, the booking may be considered a no-show.

No-show bookings are non-refundable.

5. Airport Pickup and Waiting Time

For airport arrivals, Nordic Transport provides 75 minutes of complimentary waiting time after the flight has landed.

We monitor the customer's flight information so that reasonable flight delays can be taken into account.

Customers are responsible for providing the correct flight number and arrival information when making the booking.

6. Passenger and Luggage Information

Customers must provide accurate information regarding the number of passengers and amount of luggage.

The number of passengers and luggage must remain within the capacity of the vehicle booked.

If additional capacity is required, the customer should contact Nordic Transport in advance so that an appropriate vehicle can be arranged.

7. Pickup and Drop-Off Information

Customers are responsible for providing accurate pickup and drop-off locations, telephone number, flight information when applicable, and any other information necessary to perform the service.

Nordic Transport is not responsible for delays or missed services resulting from materially incorrect information provided by the customer.

8. Changes to Bookings

Requests to modify pickup times, destinations, passenger numbers or other booking details are subject to availability.

Any change that affects the cost of the service may result in an additional charge, which will be communicated to the customer before confirmation.

9. Service Interruptions and Exceptional Circumstances

In cases where severe weather, road closures, government restrictions or other circumstances outside our reasonable control prevent the service from being performed safely, Nordic Transport will contact the customer as soon as possible to arrange an alternative solution, rescheduling or refund where applicable.

10. Company Information